User Agreement

This agreement (“user agreement”) incorporates the terms and conditions for ToursCave (India) Inc. and its affiliate Companies (“”) to provide services to the person (s) (“the User”) intending to purchase or inquiring for any products and/ or services of by using ‘s websites or using any other customer interface channels of which includes its sales persons, offices, call centers, advertisements, information campaigns etc.

The Users availing services from shall be deemed to have read, understood and expressly accepted the terms and conditions of this agreement, which shall govern the desired transaction or provision of such services by for all purposes, and shall be binding on the User. All rights and liabilities of the User and/or with respect to any services to be provided by shall be restricted to the scope of this agreement.

Tourscave reserves the right, in its sole discretion, to terminate the access to any or all websites or its other sales channels and the related services or any portion thereof at any time, without notice, for general maintenance or any reason what so ever.

In addition to this Agreement, there are certain terms of service (TOS) specific to the services rendered/ products provided by like the air tickets, MICE, bus, rail, holiday packages etc. Such TOS will be provided/ updated by which shall be deemed to be a part of this Agreement and in the event of a conflict between such TOS and this Agreement, the terms of this Agreement shall prevail. The User shall be required to read and accept the relevant TOS for the service/ product availed by the User.

Additionally, the Service Provider itself may provide terms and guidelines that govern particular features, offers or the operating rules and policies applicable to each Service (for example, flights, hotel reservations, packages, etc.). The User shall be responsible for ensuring compliance with the terms and guidelines or operating rules and policies of the Service Provider with whom the User elects to deal, including terms and conditions set forth in a Service Providers’ fare rules, contract of carriage or other rules.

‘s Services are offered to the User conditioned on acceptance without modification of all the terms, conditions and notices contained in this Agreement and the TOS, as may be applicable from time to time. For the removal of doubts, it is clarified that availing of the Services by the User constitutes an acknowledgement and acceptance by the User of this Agreement and the TOS. If the User does not agree with any part of such terms, conditions and notices, the User must not avail ‘s Services.

In the event that any of the terms, conditions, and notices contained herein conflict with the Additional Terms or other terms and guidelines contained within any other document, then these terms shall control.

By using the Account Access service in ‘s websites, the User authorizes and its agents to access third party sites, including that of Banks and other payment gateways, designated by them or on their behalf for retrieving requested information

While registering, the User will choose a password and is responsible for maintaining the confidentiality of the password and the account.

The User is fully responsible for all activities that occur while using their password or account. It is the duty of the User to notify immediately in writing of any unauthorized use of their password or account or any other breach of security. will not be liable for any loss that may be incurred by the User as a result of unauthorized use of his password or account, either with or without his knowledge. The User shall not use anyone else’s password at any time

Tourscave reserves the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using the services. further reserves the right to alter any and all fees from time to time, without notice.

The User shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the services.

In case, there is a short charging by for listing, services or transaction fee or any other fee or service because of any technical or other reason, it reserves the right to deduct/charge/claim the balance subsequent to the transaction at its own discretion.

In the rare possibilities of the reservation not getting confirmed for any reason whatsoever, we will process the refund and intimate you of the same. ToursCave is not under any obligation to make another booking in lieu of or to compensate/ replace the unconfirmed one. All subsequent further bookings will be treated as new transactions with no reference to the earlier unconfirmed reservation.

Any refunds arising from any transactions with due to any cancellation of the booking or any reason whatsoever shall be processed by in the same bank account or debit or credit card used by the User to make the payment at the time of booking.

The User shall request ToursCave for any refunds against the unutilized or ‘no show’ air or hotel booking for any reasons within 90 days from the date of departure for the air ticket and/or the date of check in for the hotel booking. Any applicable refunds would accordingly be processed as per the defined policies of Airlines, hotels and ToursCave as the case may be. No refund would be payable for any requests made after the expiry of 90 days as above and all unclaimed amounts for such unutilized or �no show� air or hotel booking shall be deemed to have been forfeited.

Any information which is specifically mentioned by as Confidential shall be maintained confidentially by the user and shall not be disclosed unless as required by law or to serve the purpose of this agreement and the obligations of both the parties therein.

Tourscave may send booking confirmation, itinerary information, cancellation, payment confirmation, refund status, schedule change or any such other information relevant for the transaction, via SMS or by voice call on the contact number given by the User at the time of booking; may also contact the User by voice call, SMS or email in case the User couldn’t or hasn’t concluded the booking, for any reason what so ever, to know the preference of the User for concluding the booking and also to help the User for the same. The User hereby unconditionally consents that such communications via SMS and/ or voice call by is (a) upon the request and authorization of the User, (b) ‘transactional’ and not an ‘unsolicited commercial communication’ as per the guidelines of Telecom Regulation Authority of India (TRAI) and (c) in compliance with the relevant guidelines of TRAI or such other authority in India and abroad. The User will indemnify against all types of losses and damages incurred by due to any action taken by TRAI, Access Providers (as per TRAI regulations) or any other authority due to any erroneous compliant raised by the User on with respect to the intimations mentioned above or due to a wrong number or email id being provided by the User for any reason whatsoever.

Tourscave is not responsible for any errors, omissions or representations on any of its pages or on any links or on any of the linked website pages. does not endorse any advertiser on its web pages in any manner. The Users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.

The linked sites are not under the control of and is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. is providing these links to the Users only as a convenience and the inclusion of any link does not imply endorsement of the site by .

Unless explicitly provided by in any specific service or deliverable, obtaining sufficient insurance coverage is the obligation/option of the user and doesn’t accept any claims arising out of such scenarios.

Insurance, if any provided as a part of the service/ product by shall be as per the terms and conditions of the insuring company. The User shall contact the insurance company directly for any claims or disputes and shall not provide any express or implied undertakings for acceptance of the claims by the insurance company.

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